What we keep about you, why, and for how long.
Who looks after your details
The White House Estate. We decide how your details are used, so we're responsible for them under UK data protection law. Write to us through the booking form.
What we keep
- From the booking form, email or phone: your name, email, phone number, the dates you ask for, who's coming and anything you tell us.
- Before a treatment: your answers to a few health questions.
- If you pay: a record of the payment. Card details go to the payment provider, never to us.
- If you book with a Wowcher voucher: its code.
Why
- To reply to you, take your booking and run it. The law lets us use your details for a booking you've asked for.
- Health answers only with your agreement, and only to keep your treatment safe.
- We never sell your details or send you marketing you haven't asked for.
Who else sees them
Only the companies that do a job for us: Vercel hosts this site, Resend sends its emails, and our email and payment providers do theirs. If you book with a Wowcher voucher, we tell Wowcher it's been used.
How long we keep them
- Booking and payment records: 6 years, as tax law asks.
- Health answers: 7 years after your last treatment, as insurers ask, then destroyed.
- Requests that don't become bookings: 12 months.
Your rights
You can ask to see what we keep about you, to correct it, or to delete it. Ask us and we'll reply within a month. If you're unhappy with how we've handled your details, you can complain to the Information Commissioner's Office at ico.org.uk.
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